Email support
Contact the support inbox for questions about accounts, trading, funding and access.
Send emailContact & Support
Support that keeps you in control.
Get help with stock trading, digital assets, account funding, identity verification or technical questions.
HOW CAN WE HELP?
We're here to help you move forward.
Account access and verification
Trading and platform questions
Funding and withdrawals
Your options
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Support ticket
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On-site supportWrite to us
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Support emailsupport@highridgemarkets.com
Phone support+44 7735 867400Monday–Friday, 9 AM–6 PM UTC
Frequently asked questions
Answers to common questions.
Find help with accounts, trading and getting started.
How do I create an account?
Create an account from the Get Started or Sign Up action, enter the requested information, complete the required verification steps, and then access your trading account.
How is my account information protected?
The platform uses account-security controls such as authentication, identity verification and session protections. You should also use a strong password and enable available security features in your account.
Where can I research stocks before trading?
Explore the stock catalogue on the Markets page, search by company or ticker, and review the available quotes and details before opening the trading workspace.
Where can I review trading charges?
Review the applicable trade, funding or withdrawal details shown by the platform before confirming an action. Contact support when you need an explanation of a displayed charge.
How do deposits and withdrawals work?
Available funding and withdrawal methods are shown inside your account. Processing and verification requirements can vary by method, so follow the instructions displayed during the request.
What can I track on the public Markets page?
The Markets page lists stocks and digital assets, with search, available market quotes and links to the trading workspace.